Privacy policy
Chester Zoo is committed to upholding your privacy and taking care with your personal data as a valued customer, member and user of our website.
We will respect any personal data you share with us and keep it safe. We aim to be clear when we collect your personal data and not do anything you wouldn’t reasonably expect with your data.
Please read this Privacy Policy below carefully to understand our practices regarding your personal data and how we will collect, use and store your personal data. We update this policy from time to time so please check it regularly.
If you’d like to make an enquiry that relates to the General Data Protection Regulations (GDPR) or wish to exert any of your Rights under GDPR please complete the GDPR Rights Request Form
Your privacy
The privacy and security of your personal information is extremely important to us. This Privacy Policy explains in a simple and transparent way how and why we use your personal data, so that you can trust us to look after it. We update this policy from time to time so please check it regularly. If there are significant updates, we will inform those people with whom we are in regular contact, such as members and email subscribers.
When you support our mission of ‘Preventing Extinction’ we process your personal data. This Privacy applies to you if you:
- Are one of our members or adopters
- Visit the zoo
- Visit our website or buy tickets or products online
- Are involved in our science and conservation activities
- Donate, add Gift Aid or participate in our fundraising activities
There are occasions when we will provide additional transparency notices to keep you informed and so that you can be confident that we will use you data honestly and responsibly.
We respect your privacy and work hard to meet strict regulatory requirements. We never sell your personal data to third parties. We will only share it with organisations we work with who meet our high privacy standards.
Chester Zoo has measures in place to protect the data it holds, this includes but is not limited to physical security layers, technical security layers, encryption, processes and procedures all of which are tested on a regular basis to avoid where possible misuse and unauthorised access.
This Privacy Policy also tells you about your privacy rights and how the law protects you.
In other words, if you’re looking for more information on how we collect, store, use and share your personal data, this is the place for you.