Frequently Asked Questions

General

What are your opening times?

We open our gates every morning at 10am. You can find the closing times for the date of your visit here.

What can I expect when I arrive at the zoo?

What security measures can I expect at the zoo?

How do I book tickets for the zoo?

How do I book tickets with a gift voucher?

How do I book a buggy, wheelchair or mobility scooter?

Can I bring a group or a coach to the zoo?

I’d like to support your fundraising by making a donation. How do I do this?

Can I book a corporate or private event at the zoo?

Where can I breastfeed or heat up baby food?

Are there lockers available at the zoo to store my belongings?

Do you offer electric vehicle (EV) charging stations?

Why do you charge a small admission fee for 1-2 year olds?

Can I bring my child's scooter/ bike on our visit with us?

I have another question or would like to make a suggestion?

Members

My toddler has had their 3rd birthday and I need to upgrade to Junior Membership.

No problem, just ring the membership team on 01244 650208 or pop in to see the membership team at the main entrance next time you visit us and they will be able to add a Junior to your membership pro-rata.

I’m a member and can’t log in or view my membership.

I've lost my membership card

I've bought a new membership but don't have a card yet, what do I do?

I would like to visit another Zoo

I’m a member at another zoo can I get in for free?

How do I take out a membership?

I am disabled, do I get a discount on membership if I need a carer?

What date does a membership start from?

Can I purchase a membership as a gift?

How long does the membership pack take to be delivered?

At what age does my child need a membership?

Can friends and family members use my card to enter the zoo?

When will I know that my membership is due to expire?

What if I have already paid for day entry and decide to become a member?

What membership is available for foster carers?

Do I get a discount on admission tickets for friends and family?

Food at the zoo

Can I book a table at The Oakfield?

Sure, you can pre-book a table for indoor and outdoor dining at The Oakfield through the website.

Can I book an event at The Oakfield?

Can we bring a picnic?

Junior Programme

What is the Junior Programme?

Junior Programme is our programme of activities designed for children aged 0-17. There are five strands to our Junior Programme:

Conservation Tots for under 5’s.
Mini Rangers for primary school years 1-3.
Junior Rangers for primary school years 4-6.
Junior Conservationists for secondary school years 7-9.
Young Conservationists for secondary school years 10-12

What year is my child in?

How much does it cost?

Do I need to be a member?

How many children will be attending the event?

Can I use childcare vouchers?

Can my child attend just one day of the event?

Where do I drop off my child?

Can my child enter the zoo alone?

Do I need a zoo ticket?

Does my child need to bring food and drink?

What should my child wear?

Will you take photos of my child?

What will the activities be like?

Will my child be going behind the scenes?

Will my child handle animals?

What if my child excels for their age?

What if my child has additional needs?

What are the rules?

What if my child has problems with another child?

What if I can’t attend my booking? Can I have a refund?

What if I am not satisfied with the content of the event?

How do I contact you?

Still haven’t found the answer to your question?

Get in touch and one of our lovely team will get back to you as soon as possible.